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FAQ

USA Auto Transport has been shipping vehicles for a while now, and we know our way around cars. That’s why our website provides plenty of information about our services. However, there are still some frequently asked questions we can answer and make the whole process easier for our customers. If you don’t find the answer you were looking for, give us a call at 708-680-6447, and our agents will gladly walk you through the whole shipping process from start to finish.

How Long Does It Take to Ship a Vehicle?

The answer here will depend on the distance. Nevertheless, your car will arrive at the new location within 1 to 7 days. However, road, bad weather, and traffic conditions can prolong the estimated delivery time.

How Many Days in Advance Do You Need to Book a Shipping Service?

We suggest contacting us anywhere from two days to two weeks in advance. This will give our team enough time to pick up your vehicle and ensure that you get the best possible quote. However, no matter when you give us a call, we will make sure to provide you the best services possible.

What Kind of Carriers Does USA Auto Transport Offer?

USA Auto Transport prides itself on offering a variety of services to its customers, that’s why we can provide you with open and enclosed auto transport options. Open trailers are the most common and the cheapest way to ship the vehicle, while enclosed ones are used to transport rare and luxury machines. If you don’t know which one to use, give us a call, and we will help you make an educated decision.

Does USA Auto Transport Offer Door to Door Shipping Service?

Besides open and enclosed trailers, we offer you door-to-door auto transport because we want to make this shipping as stress-free as possible for you. This means that our crew will show up at your doors and deliver your machine to the doormat at the new location. However, we also offer terminal-to-terminal car shipping for those who would like to pick up their vehicles from our stations.

Does Someone Have to Be Present for a Pick-up and Vehicle Delivery?

If you opt for a door-to-door option, someone must be present at both pick-up and delivery to accept the vehicle. They need to provide a spare set of keys and sign the inspection report. In case that you are not available, have a friend or relative sign on your behalf.

When Do You Need to Pay for Shipping?

USA Auto Transport needs to receive the payment before the vehicle shipping, and you can use different methods to send money. We accept VISA, MasterCard, American Express, Cash, Cashier’s check. Also, all payments are fully refundable up until the vehicle ships.

How Should You Prepare Your Car for Shipping?

Be it within a state or cross-country, your vehicle should be thoroughly prepared for transportation. There are a few things before your vehicle is picked up, like check it for damage and wash it.

How Much Gas Should You Leave in the Tank?

Your car doesn’t need to have a full tank of gas. However, there should be anywhere from ⅛ to ½ gas in it.

Should You Leave Your Personal Belongings in the Vehicle?

USA Auto Transport strongly advises removing any of your belongings from the car as your items won’t be insured if they are missing or damaged.

Does Our Auto Transport Company Ship Inoperable Vehicles?

If you have an inoperable vehicle, USA Auto Transport can ship it for you for an additional fee. Nevertheless, the machine must have a working emergency brake, tires need to be inflated, and the steering wheel needs to be operable.

Is Our Car Shipping Company Licensed and Insured?

One of the main mistakes you should avoid when shipping your vehicle is hiring movers without checking if they are licensed and insured. Luckily, USA Auto Transport is fully licensed with a US DOT number, ICC MC number, and Cal T number. Also, we are insured, and our insurance coverage is up to one million. However, to learn more about insurance policies, you should give us a call.

What Should You Do if You Have Any More Questions?

If you need some more information about shipping a car cross country, don’t hesitate to give us a call at 708-680-6447. USA Auto Transport agents will gladly answer any and all of your questions. Also, while you are talking to them, you can ask for a free quote and book a car shipping service.